Lifetime Limited Warranty

TIE BOSS, LLC INC. warrants the body of this product (not the rope or hook) against defects in materials or workmanship that effect product performance for the lifetime of the product from the date of the original purchase. If the body (not the rope or hook) is defective, TIE BOSS will replace the entire product at no cost. Product of current design may be substituted for the original product purchased. The replacement body (not the rope or hook) is warranted for the balance of the existing warranty. At its option, TIE BOSS may elect to refund the product’s original purchase price if replacement is not practicable.

WARRANTY CONDITIONS

THIS LIMITED WARRANTY SET FORTH BY TIE BOSS IN THIS DOCUMENT, EFFECTIVE AUGUST 20, 2009, IS THE ONLY EXPRESS WARRANTY APPLICABLE TO THIS PRODUCT. NO ONE IS AUTHORIZED TO MODIFY OR EXPAND THIS LIMITED WARRANTY. THE ABSOLUTE LIMIT OF TIE BEST’S LIABILITY IS THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. THERE IS NO OTHER EXPRESS WARRANTY. ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY PROVIDED HEREIN. THIS LIMITED WARRANTY IS THE PURCHASER’S EXCLUSIVE REMEDY, AND LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED TO THE EXTENT PERMITTED BY LAW.

Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above information many not apply to you. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. The warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

This limited warranty applies to the original customer of products purchased in the United States and Canada.   The warrantor is TIE BOSS, INC., a Minnesota corporation.

EXCLUSIONS

The Product’s rope and hook are excluded from this limited warranty. In addition, this warranty does not cover damage from: accident, improper handling (including, but not limited to, damage from use in a corrosive environment or proximity to corrosive materials), usage under extreme conditions which exceed recommended performance specifications, alteration or misuse, vandalism, theft or any other cause beyond TIE BOSS’s control. TIE BOSS is not responsible for damage from failure to follow the manufacturer's instructions. Minor imperfections which do not impair the functioning of the Product are not considered defects and are excluded from coverage.

CLAIMS PROCEDURE

Be sure to file claims within the warranty coverage period.

Provide information verifying date of purchase.

To make a claim, return the product, postage prepaid, with a letter clearly identifying your name, mailing address, daytime telephone number and the product defect, to: 

Tie Boss - Canada
8174 Betts Road
Wardner, BC
V0B 2J0

or

Tie Boss - USA
1711 Commerce Drive
Piqua, OH
45356 

 

Be sure to enclose information verifying date of purchase. 

If the problem is not resolved within a reasonable period of time, please contact Tie Boss customer service at 877-900-2677.